Refund policy

At Uncharted Print, every artwork is professionally printed to order and carefully inspected before dispatch. Because each piece is custom made specifically for your order, please review your selection carefully before completing your purchase.

Returns & Exchanges

As all of our prints and framed artworks are custom made to order, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect size selected
  • Personal preference
  • Accidental orders

These exclusions apply unless the item arrives damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

We want every order to arrive in perfect condition.

Please inspect your artwork as soon as it is delivered.

If your order arrives damaged, defective, or you receive the incorrect item, please contact us within 72 hours of delivery at support@unchartedprint.com.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue

  • Clear photographs of the artwork, the packaging, and any visible damage.

Once your claim has been reviewed, we will arrange an appropriate solution, which may include a replacement or a refund where applicable.

Order Cancellations

Cancellation requests can only be accepted before production begins. Once production has started, your order cannot be cancelled because it has been custom made specifically for you.

If you need to cancel an order, please contact us as soon as possible at support@unchartedprint.com. While we will do our best to assist, we cannot guarantee cancellations once production has begun.

Refunds

Refunds may be issued where:

  • Your order arrives damaged beyond reasonable repair.
  • You receive an incorrect product.
  • Your order cannot be fulfilled by Uncharted Print.
  • A replacement cannot reasonably be provided.
  • A refund is otherwise approved at our discretion.

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom printed artworks
  • Custom framed artworks
  • Sale or clearance items
  • Gift cards

  • Products that have been damaged after delivery due to misuse, improper handling, or improper installation.

Colour Accuracy

We make every effort to display our artwork as accurately as possible. However, colours may vary slightly between digital screens and the final printed product due to differences in monitor settings, device displays, printing processes, and materials. Such variations are considered normal and are not regarded as defects.

Refused Deliveries

If an order is refused or returned due to an incorrect delivery address provided by the customer or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Nothing in this policy limits or excludes any rights that you may have under applicable consumer protection laws, including the Consumer Protection Act, 2008 (where applicable).

Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us and we’ll be happy to assist.

Email: support@unchartedprint.com