Shipping policy

At Uncharted Print, every artwork is professionally printed to order and carefully inspected before dispatch to ensure it meets our quality standards.

Shipping within South Africa

A flat-rate shipping fee of R129 applies to all orders delivered within Cape Town South Africa.

  • Unframed (Rolled) Prints: Production usually takes 3-5 working days, followed by 1 working days for delivery within Cape Town 

  • Framed Prints: Please allow approximately 5–7 working days for production before dispatch. Delivery time will depend on your location after your order has been shipped.

All delivery timeframes are estimates and begin once your order has been dispatched. While we work hard to meet these estimates, delays caused by couriers or circumstances beyond our control may occasionally occur.

International Shipping

We ship worldwide.

International shipping costs are calculated automatically at checkout based on your destination and the items in your order.

Please note that customs duties, import taxes, and other local charges may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Customers are responsible for complying with their country’s import regulations.

Order Fulfilment

Every order is printed to order, quality checked, securely packaged and dispatched from Cape Town, South Africa.

Because every print is made specifically for your order, production times may vary slightly during periods of high demand. If this occurs, we will keep you informed of any significant delays.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your artwork arrives damaged, defective, or you receive the wrong item, Please contact us within 72 hours of delivery. of delivery at support@unchartedprint.com, including your order number, photographs of the packaging, and clear photographs of the damage or issue.

Once reviewed, we will arrange a replacement or another appropriate resolution where applicable.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at support@unchartedprint.com. We will work with the courier to investigate the shipment and keep you updated throughout the process.

Address Accuracy section

Customers are responsible for providing accurate shipping information when placing an order. We cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery addresses.